Disappointed. I bought my first new bike in 30 years this week. When I got home I was disappointed to find out the drop post lever was loose, both tires had less than 5psi. in them, and the rear shock would almost bottom when I sat on it. I had no idea that the tire valves were different. Luckily a friend had a compatible pump. I was able to get enough air in the shock using an air compressor so I could at least play a little. Glad I didn't pay for the extended service contract.
I took my bike in for some serious repairs and they were super helpful. They finished the repairs in in only two days and returned my bike in top condition.
Brought my Bike there to get my shock serviced and they told me they needed to send it out to get it serviced and it would be $120. so I agreed to the $120 charge for the shock and even agreed to the $55 charge to replace a broken spoke. 5 days later they call me and tell me that I would have to pay 35 dollars each way for shipping! That's insane! Why would I pay for you guys to ship it after I already am going to pay someone else to service my shock? No one told me that while I was there I would of packed my bike back up and went somewhere else. The service man on the phone was very rude and seems like he didn't care that I wasn't happy about not being told this while I was in the store staring at them in the face. Looks like ill be taking my business elsewhere!
I had many questions. I received answers to them all. At first I thought I would be looked strangely by some of my questions. Mr. David made it clear to me and my family the style that was best for the height of the members of the family in getting a bike. Proper gear is important. I wasn't just a customer of the street. I felt as if the staff was making sure that we were clear about the product, and courteous. Thank you.
Simply the BEST prices, BEST service, BEST maintenance, and BEST products. Can't beat Cincinnati's original bike shop. Simply a great experience in the store.
Montgomery Cyclery Montgomery is a US Bicycle Store based in Cincinnati, Ohio. Montgomery Cyclery Montgomery is located at 9449 Montgomery Rd, Cincinnati, OH 45242, USA.
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