Very helpful staff. Warm with many years of experience. Best bike mechanic Elill, man is strong like you wouldn't believe. Haven't seen a problem he can not fix. Like he says "history". Your problem is gone. Thanks for all your help.
Walking back into the Trek store with my mountain bike in tow I was immediately met by Mike again. I explained to him that I think I made a mistake, expecting a good amount of distain his reaction was anything but. He totally understood and was more than excited to show me pavement specific bikes. Again, I test rode several bikes, went through the features, benefits, etc. Mike showed patience and passion through the entire experience.
I went into this store roughly four months ago. At this time, I was looking for a specific roof rack accessory and they were the only ones in the area to have it. I walked in the store and was immediately greeted by Mike. He walked me through how it worked and attached, through that he discovered I was in the market for a Bike. I’ve only ever had mountain bikes previously and hadn’t ridden a bike in roughly 10 years. Through several test rides of mountain bikes and a short rental, I realized a mountain bike didn’t fit the style of riding I now knew I wanted to do.
Needed my bike serviced and they provided great service and were very knowledgeable.
I really felt that finding the perfect bike for me was Mikes top priority. I eventually landed on the FX3 Disc. I am beyond in love with it! Its quick, comfortable, and tough! Cycling has brought something into my life that I didn’t expect. My vision was to ride this bike for fitness, but in just a couple months its transformed into a hobby. It makes me feel like a kid again! Meeting up with my friends and just exploring, stumbling across a new brewery, riding to breakfast on a Sunday morning, and just enjoying life.
I live in Liberty township. I have at least two TREK stores/retailers closer to me than Blue ash. The level of service I receive from Mike and his staff makes the additional drive worth it.
My husband and I went in for a basic bike maintenance class they offered a couple of weeks ago. We got personalized instruction and great explanation for the issues we were specifically interested in. Chase gave us as much time as we needed and made sure all of our questions were answered. They had a sale so we walked away with shoes and clip-in pedals and a used (new to us) bike. I would definitely go back for any of our future needs.
I went to buy two bikes for my children and the customer service could not have been better. The gentleman who helped me was very knowledgeable and didnt push me one way or another on whether a balance bike was the right one for my child. They measured my child and he said I could do either one which saved us the money from purchasing a balance bike for a year and then another bike with training wheels. Another local shop told me I had to get a balance bike and didnt even measure my youngest child. Glad I found the trek store.
Trek Bicycle Store Cincinnati is a US Bicycle Store based in Cincinnati, Ohio. Trek Bicycle Store Cincinnati is located at 9695 Kenwood Rd, Cincinnati, OH 45242, USA.
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