Beyond terrible moving company. I wouldn't recommend them to my worst enemy. Stay away like a plague. The movers were inconsiderate and seemed like they were on drugs. Please do yourself a favor and find a different company who cares about your business.
Had clients call them 6 weeks before they're closing date to schedule a move and this company called them less than 18 hours before their scheduled pickup time to let them know that they did not have any movers available. Ended up costing my client double to find someone to move them on such short notice the last weekend of the month. Extremely unprofessional and poor business practices absolutely would never recommend them to friends, family, or clients!
It is quite rare for me to post such a negative review, but it's left such a bad feeling with me and my family. Whether you are doing a long distance move or just a few miles away, do your research.
They moved us Jan '17; it started to rain; all 8 guys were AMAZING; worked 13 straight hrs; came back the next day to finish because we had so much stuff!!!;
Been meaning to post a review for a while, saw their truck today on the road and it reminded me. They moved my family into our new home last February. Their pricing was really good, especially since it was a Saturday move. They were punctual, polite, and professional, not to mention they moved fast! We are very happy with their service. Thanks!
They were unbelievable!!!!!
I HIGHLY recommend looking elsewhere. I was shocked to get over a $600 charge to move our 2 bedroom apartment (1 room was a baby room) 1.4 miles down the road. The website claims they "will be there" but after they missed the 2 hour window by another hour plus, we had hoped for some form of communication. We called them to get answers. I don't necessarily blame the guys that helped us as they did move the big stuff out as promised. But I am very frustrated when the total charge included the frequent smoke breaks, the trip to the grocery, and the break for McDonald's. So, we were charged for the entirety. My estimate was around 35-40 minutes for smoke breaks. We were their second move that day so they were already exhausted. That's not the moving crew's fault, that's poor organization and business practices.
At this juncture, it has been around one business week and unfortunately no responses yet from customer service or ownership after we called them to talk about the experience. It really sucked all the fun out of us moving into our first home as a family. They were hanging around until nearly 11 at night, so I wasn't able to put the baby's crib together.
Everyone was ultra professional. They were true artists in their work. Never was anyone on their cell or texting or taking a smoke break and not working.
The whole situation has been upsetting, and not because of the money. But because of the feeling of being violated or taken advantage of, and then ignored afterward. We we're going to inquire about a partial refund for one hour (or $90 refund) based on our experiences. But again, I'm not feeling optimistic about any sort of proactive communication on the company's part, not to mention any sort of refund for this experience. $90/hour sounds good, but it's part of the game. And we still have a lot of stuff to move that I had them leave, as I was just trying to push to get our stuff to the house at a decent hour. Don't over think it, just spend more money on a more reliable and decent company.
Hercules Moving Storage is a US Moving Company based in Cincinnati, Ohio. Hercules Moving Storage is located at 1015 Fairbanks Ave, Cincinnati, OH 45205, USA.
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