Nice people, showed me exactly what I wanted. Bought it. One happy wife!!
Elegance defined. The most professional sales staff.
Wonderful, fantastic customer service. I stopped in today with a couple of rings I had received as gifts. One was the wrong size and another was a duplicate of something I already have. Not only did they gladly help me, but they went the extra mile with tracking down a hard to find item. While one of the items i wanted wasnt there in my size they kindly offered to have it shipped to my house from another store. They cleaned some of the jewelry I was wearing and were knowledgeable about older items (which I happened to be wearing)... always nice when someone recognizes and appreciates some of my older pieces. I would not hesitate to go back. This was my second trip to this particular store. Susanne was my rep and she was a delight.
Came in to get a necklace I had bought 3 months prior fixed (the fact that a $150 necklace broke after 3 months is ridiculous). Simple broken chain, would take less than a minute to fix at any other jewelry store. After waiting for 5 minutes to be assisted (there were at least 10 employees out on the sales floor and not a single other customer in the store - why it took more than 30 seconds to be assisted baffles me), I was told the necklace had to be shipped to New York and I would not get it back for another 2-3 weeks. In addition to this, I had to pay $6 for the parking and will need to pay for parking again to pick it up. I would have been better off taking the necklace to another store to get fixed for less than the price of the parking.
Awful awful awful. My fiance and I went to pick out a ring here. Had a bad experience but came back for a second try, thinking the salesman was having an odd day, nope. They don't carry in store what they have online. Their salesmen don't even know their product, they don't call you back, and they don't care. Two of their salesmen and one of their managers told my fiance and me different things about their engagement rings. They are also incredibly rude and have awful customer service. I even tried to call over the phone to the 1800 number to get information ahead of time so we were prepared, and corporate was just as rude. I would stay away and go somewhere local, this brand name is not worth it.
Tiffany Co is a US Jewelry Store based in Cincinnati, Ohio. Tiffany Co is located at 505 Vine St, Cincinnati, OH 45202, USA.
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