I will say, I wish they had an option to pay later as the bill was presented that night and we were told we needed to pay in full. I understand they have to collect but I just wish there was a better method. Overall tho, 5 stars without a doubt.
The Care Center has helped us not once, but twice, tend to the old age/quality of life euthanasia moment for two generations of kitties in our household. Both instances had the pets decline rapidly in off hours, and in both cases the Care Center staff, from reception to technician to doctor, treated us with dignity, respect and compassion during an otherwise tumultuous time fraught with emotion. If we lived closer we'd make the Care Center our primary care, but for now we cannot recommend them enough for emergency care. Thank you Care Center. (Picture of our recently deceased Cadbury provided.)
Took him to my regular vet in the morning and he administered the prednisone.
When any of my beloved pets need care beyond what our veterinarian can provide, we rely on The Care Center. I'm very thankful they are there for us!!! They most recently saved our Boxers life. He has been diagnosed with Boxer Cardiomyopathy. The medication prescribed by the ER doctor literally took our beloved pet from deaths door, back to the funny, goofy guy we love. The vets and techs are kind, knowledgeable and caring. They even sent me a text with a picture of my boy while he was a patient there. How sweet is that? Today Rocky saw their cardiologist. Once again, compassion and incredible knowledge was shown. Yes they are expensive, but they are there when we need them AND THEY SAVE LIVES! Thank you and God bless you all!! Randy, Debbie and Rocky Miller
If I could give this place 0 stars, I would. This place treated my dying dog so badly. And then charged me a ridiculous amount of money. When I left my dog there for the night, he was bleeding from his ankle and I asked that they bandage him up. When I picked him up the next morning, they still hadn’t bandaged him up. Plus the nurse checking me out the night before seemed very annoyed and bothered to help me. I plan to call and complain. My dog died the next day and it breaks my heart to think he spent his last night with rude people who didn’t take care of him. I paid over $1000 for them to keep my dog overnight and care for him and they couldn’t be bothered to bandage his leg up. Cold hearted.
I called prior to bringing my kitten in. The receptionist told me they would have to see the kitten before giving any advice (extremely uninterested). Brought him in, they took him back and it took forever before the vet came back with any updates (I was the only one in the waiting room). He basically tells me it could be an array of different things that he has no idea. One specifically brain swelling. They wanted to keep him for two nights for 3-4K. In the mean times 2.5-3 hours have passed. They come back and tell me that all they are going to do is give him a hydration drip. They only gave him that for 15 minutes.. so they showed me the bill and there was X rays (which the doctor said he didn’t need). So I ask for a copy of them and the nurse acted like it was a chore (it took them 20 minutes to bring them back as well). Sent me home with antibiotics, so I asked if he should have prednisone for potential brain swelling and he then said the kitten was too small for that kind of medicine.
Moral of the story: they care more about what you’re paying out of your pocket than the welfare and care of your precious fur babies.
We took our dog in late on a Sunday night and we were incredibly impressed with the quality of care. It didn't end the way we hoped as we had to put him down that night but the ER doctor and staff were overall amazing. They gave us all the time we needed, answered all our questions, and were incredibly compassionate towards us and our pup. The next week we received a beautiful hand written card with ink prints from our dogs paws. Very moving.
It cost me $480 to get no help from them whatsoever.
Care Center is a US Veterinary Care based in Cincinnati, Ohio. Care Center is located at 6995 E Kemper Rd, Cincinnati, OH 45249, USA.
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