Wow! They did some renovations and took over the furniture store next to them. It's still under construction but it's nice to see them doing well. Looks like jobs for people who want to work.
Fields Ertel is the best Best Buy around. The new remodel is much easier to shop and look cool. The staff is great, even under the worst circumstances like Black Friday. I've been shopping this location for years even when I didn't live nearby. I really like their price match and guarantee if the price goes down again after you buy something. I used this for my computer last year and got the lower price 2 weeks after I bought it, no hassle at all.
Disappointed with service. I called their store directly and got rerouted to a call center (not knowing this could happen). Call center's information (inventory info) doesn't match what's actually in the store. I was told a product was in stock, I get there and find out it wasn't. Store said it happens a lot and that if no one picks up at the store, the customer gets rerouted to a call center, that the customer may or may not know they're talking to the call center. I am disappointed with Best Buy as a whole, not just this store. Best Buy has really gone down hill in the last 5 years. Their information in their computers don't match.
They have upped their game in service. No longer am I left wondering the store while I cannot get any help to find things. The store price was not reflective of the online price but they matched it without any hassle. Would advise to check the price online first and be ready to show the price at checkout if not matching. Easy store pick-up and fast shipping when I need it.
This Best Buy has just recently gone through a major expansion and remodel. Very impressed o. How well lit the store is now and the wider isles. They have Alston done some shuffling of products and the layout is different then what your use to. Even though the renovations look great, I was a bit disappointed that they have removed some displays. I went to look at new car stereos and they no less ne’er have them displayed. Also the staff was not very educated on the different receiver models and features. I only hope they improve on this because this is what they lost my sale, probably going to go to Eastgate for this purchase.
Best Buy is a US Electronics Store based in Cincinnati, Ohio. Best Buy is located at 9871 Waterstone Blvd, Cincinnati, OH 45249, USA.
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