There's a reason that Apple places such high standards on their stores and personnel as well as their products and it certainly shows at their Kenwood Store. I've only ever received the best service from them. Whether it was Aaron in sales, or Dave in support, their employees are a credit to their work ethic.
I am upset with this store because my phone is broken (Sprint has told me it must be an internal issue so I should take it to Apple) and I depend on my phone for work, school, and many other things due to this being the 21st century. I walked in the store and a man approached me and asked why I was there and asked if I had an appointment. I said no (because I did not plan for my phone to randomly break) and he quickly turned me away. He didn't ask why I was in, what my phone was doing (for all he knew it could've been an easy, quick fix), etc. He said they had a large amount of people coming in to get their phones fixed (maybe they should make a better product?) and there was no possible way for them to help me before they closed, which was in 2 hours and 15 minutes. I left, though, because I do understand that I should've made an appointment. HOWEVER, when I did get home and tried to make an appointment, I found out that I can only make one after receiving a text with a code and entering it in on Apple's website to confirm my device. Well... my phone is broken, so I cannot do that. If that man at the store would've given me any sort of help, attention, or 60 seconds of his time, he would've been able to find out that I cannot receive texts/cannot access my phone at all and maybe would have been able to tell me it is impossible to set up an appointment at home anyways and I could've made the appointment while I was there. Anyways, my rant is really just to warn people to make appointments because if you don't, your existence in that store will not be acknowledged. I doubt anyone from Apple looks at these reviews but maybe, just maybe I can help someone else out so they do not waste their time.
trying to get anyone on the phone is a joke! I have an apt to get my battery replaced and I was trying to call to make sure they had the battery in stock and a rough estimate on just how long it might take considering I work at a hospital and I'm on call for emergency cases, so not having my phone is not an option for me. Tried calling since the time they opened and still NO ANSWER 2 hrs later. Talked to a girl from a main hub for apple and she told me to contact the manager of the store and still NO ANSWER..... talk about disappointed. Seriously considering changing phones to a Samsung or something else with better customer support.
I made an appointment today at 7:00. I got there at 7:00 and after waiting and passing I got to a table and waited for 5-7 minutes, one of the employees, Brady was his name. Very nice and cool understanding dude. Walked me over to the front and checked out my phone. (I had a speck in the camera) after some diagnostics, he received a thin box and in it was my brand new replacement silver iPhone 7. During the whole time we had nice talks and he understood how iOS 11 wasn't as bug free as iOS 10. We had a great talk and after he gave me my new phone, my father and I gave him a handshake. Brady did exceptional and did amazing. Thank you Apple and Brady for getting my iPhone situation figured out. Really appreciate it.
Had genius bar appointment. Arrived early. Signed in. Was directed to sit at the bar. Nobody even made eye contact for 15 min. Busy checking their own phones and chatting. Rude. Arrogant. Joe was awesome when he got to us. So thanks Joe!
Apple Kenwood Towne Centre is a US Electronics Store based in Cincinnati, Ohio. Apple Kenwood Towne Centre is located at 7875 Montgomery Rd, Cincinnati, OH 45236, USA.
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