A++ Use them. You will not regret it.
When I ran my home improvement business for over forty years, I always got back with a client in less than twenty-four hours. If you are like me, this kind of business makes one feel uncomfortable about doing business with a company where if there is a problem with the service there is no one that you can contact to get the problem or issue solved.
Either Mike Hensley isn't training his employees the proper ways to effectively deal with clients in a respectful manner, or Mike Hensley no longer has the time or willing to put forth the effort to train his employees how to deal with customers appropriately.
I have used this plumber twice in the past and would recommend with confidence to friends, family and colleagues.
Mike Hensley plumbing sent a supposed plumber to my house who came into my house and spoke to me disrespectfully and was very rude, and not even able to even break a smile as he kept disputing what I was telling him about the problem with my toilet.
I called back again, and the secretary must have recognized my number, and my phone call went straight to Mike Hensley's voice mail. I left a detailed message the best I could on Mike's voice mail, as it cut me off shortly from leaving any further message.
This place obviously has idiots that work for them and don't care for life or safety. I had the pleasure of getting ran off the road by a moron that works for this company, that was trying to go around me in a turning lane tailgating me and deliberately trying to run me off the road. Now the cops will get to take care of him and I have his license plate and will find him myself. I won't rest until he is in trouble and knows that you cannot act like an idiot for no reason and get away with it. WRONG PERSON TODAY BUDDY!!!
After this guy removed my toilet, he took the old toilet wax ring off and I found the old dirty wax ring all over my bathroom floor, on my sink, and all over my tub. This so-called plumber replaced the toilet after supposedly unclogging the toilet, and just left my house with three inches of water in my bathroom going into my living room.
I made the mistake of calling Roto-Rooter. After they made me wait during a four window and no showed, Mike Hensley stepped in and sent a plumber right out. He was amazing. He worked fast and efficiently and made sure to help me understand he would try to fix it as cost effectively as possible. I definitely felt like he cared about his craft and was interested in helping me fix my issue without going broke.
To beat all odds, this guy didn't even take the time to shorten the closet retaining bolts to but back the caps that go on this pink toilet which covers the bolts, and put his garbage into my new waste bucket along with the old dirty wax ring without even asking me if that was OK with me.
The so-called plumber that Mike sent to my house cut the retainer bolts on my toilet and let the water flood all over my bathroom and into my bedroom, and as I was a contractor for many years myself, I know this guy should have taken most of the water out of the toilet before removing it, none of which this guy did.
After this guy left, it took me two hours to clean up his mess, and clean my garbage pail and all the areas where his grimy hands left the old wax ring marks on all the things he touched in my bathroom. Would you want to pay a plumber to come to your house and leave it in such disaray?
0 STARS!!!! There is no way this place is open 24 hours when we have been waiting for someone to come back since the 22nd! After we were billed almost $600 for labor for a job that only cost $100 for materials...and might I add our pipes ARE STILL BACKED UP!! We have called EVERYDAY, and when someone does decide to answer the phone we are told that they are dealing with other emergencies. SINCE WHEN IS 1 WEEK OF 4 PEOPLE WITH 2 TOILETS ONLY BEING ABLE TO FLUSH ONCE A DAY NOT AN EMERGENCY!! WE CAN'T WASH CLOTHES, HAVE TO TAKE BIRD BATHS, HAVE TO GO TO GAS STATIONS TO DO OUR BUSINESS!! THIS IS UNSANITARY LIVING!!!!!! I have been home sick for 2 days!! My 84 year old grandmother doesn't leave the house much. My son is home from school for Christmas break. My mother who is the Dean of students at a local school is home for Christmas break as well!!! UNACCEPTABLE & NOT A WAY TO DO BUSINESS!!!!! Do Not use this overpriced, undependable, non-responsive, unempathetic place called a business!!
As a former business owner and one who knows firsthand how an employee should treat and deal with a customer and how an employee should clean up their mess after performing a task in a customer's home, I would not recommend Mike Hensely Plumbing to no one who wants a job well done.
And when I called Mike Hensely Plumbing to report this incident, the secretary put me on hold and left me on hold. They have two numbers, so I called the other number and got the same secretary, who also put me on hold.
I left that message on Mike's voice mail yesterday morning, Monday, and here it is Tuesday at 10:00 am and I still have yet to receive a phone call back about the incident that took place regarding my toilet.
Mike Hensley Plumbing Electric Inc is a US Plumber based in Cincinnati, Ohio. Mike Hensley Plumbing Electric Inc is located at 3194 Spring Grove Ave, Cincinnati, OH 45225, USA.
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