I have only ever given positive reviews, however I believe I am obligated to warn prospective patients of the horrible and health detrimental experience I have endured at Mercy Endocrinology. I have been a patient for multiple years and enjoyed a great doctor but the staff has always been difficult. Recently, my Doctor left the Mercy group to join a new practice. Mercy Health has engaged in predatory corporate policies, particularly withholding my patient files when I chose to leave. I assume this is to force me to stay. I provided Mercy with over a decade of records and now they are refusing to provide me my complete file, causing severe health consequences. Without my medical records, I have not been able to receive my daily medication for over 30 days. When I called and tried to explain that receiving my records was an emergency, staff member Heather Smothers sarcastically advised me to "go to the ER" and hung up. When I went to the office to request my records in person, Heather Smothers called the POLICE on me. Words cannot describe how sad and frustrated I am due to not being able to take my medication because of the viciousness of Heather Smothers and Mercy Health's corporate policies. They are called Mercy Health because they will show you know 'Mercy' when it comes to their bottomline.
If you are a patient and are able to go to a different office, I encourage you to do so, don't risk your health like I did.
Keep in mind that I am a retired nurse and am looking each time I'm there for any flaws. It just happens that way since I have knowledge about how a patient SHOULD be cared for. I've been very satisfied with the treatment and care given to me each time I was there. My scary time with a suspicious mammogram was very personal and thorough. I felt that they knew what they were doing and what to look for while giving me a feeling of caring. They had no idea that I was ever a nurse. My husband has always been treated with kindness and respect and given the best care possible. I think that this hospital is one of the best. Therefore, 5 stars.
I did not receive good care at this hospital. I went to the ER to determine if I pneumonia. The doctor examining me did not even listen to my lungs from the back. He barely laid a hand on me. I left with no diagnosis and had to question the Psychian Assistant over and over to get any info. They did not even test me for the flu. I had to ask them to be tested after being there for over 3+ hours. They were not even busy. VERY disappointed in their ER staff. (12-25-17) I would never return by choice!!
Care excellent, But they released CONFIDENTIAL HIPAA regulated information to third parties without prior approval. (Home Care Companies and non family related members) The staff care and concern for the patient was outstanding.
I visit Mercy hospital today feeling as though I was going to die of pain. As I walked in I felt the warmth and kindness of the registers. I was seen soon as I was checked in. The nurse who placed me in my room, touched me with a prayer pen given to me. Tears and hope came to me as I read it. Dr. Blankenship was the most realist, kind, and gentle doctor I have encountered in a ER. He real cares and knows his stuff. I would recommend him any day and I'm a hard one to please. I feel better all ready! Thank you Dr. Blankenship and your wonderful staff. God Bless you all! Good Luck! Back to sleep I go. I had to share my experience while it's fresh! Before
Mercy Health West Hospital is a US Hospital based in Cincinnati, Ohio. Mercy Health West Hospital is located at 3300 Mercy Health Blvd, Cincinnati, OH 45211, USA.
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