I was so pleased I purchased TWO wigs and felt the price of $1900 was well worth how I felt. Staff was attentive to ensure that all was perfect and I was happy. So great.
My experience at Allusions was absolutely amazing! Jeanne the owner is honest, empathetic and listens to what I needed. Katie is also an asset to the company. She is truly a wonderful down to earth person who generally wants to help and see a customer walk away happy. I honestly am so impressed by the professionalism and sincerity of the Owner and staff of this business. You will not be disappointed! I promise
This is my ONLY complaint. Had I been told when I first walked in and was purchasing both wigs, that I should expect they'll "last about a year" I would have not purchased them. For their infrequent use (a fact that I shared with my salesperson) it then would have been too costly for me.
I noticed the front band was "showing" regardless of how I combed the bangs. In time, the same problem presented itself with the other piece.
I live on a farm and because of recently retiring, I wore (and alternated) a wig only on Sunday's (my social church day!).
Good time to mention, cleaning and styling was only done by Allusions.
I started losing my hair 15 years ago after being on strong medication for years. I also suffer from PCOS and it's an uphill battle to regulate my body sometimes. It's thinning on top but I've coped well so far. I am getting married in October and went to Allusions with the hopes of utilizing their expertise to assist in creating a good cut/style for my special day. My experience was HORRIBLE. Within ten minutes I was crying. The woman told me that while she could have me waste a lot of money there was nothing that could be done for my hair loss given the reason and it would more than likely get worse. Every solutions she suggested was quickly followed up with "but that wont work because..." She brought in a box of hair pieces and plopped this animal looking piece of hair on my head as she tried to convince me with dye and style it would look very "natural". When she could tell I was not impressed, she said "Or you could just shave your head now and wear a wig." I was mortified and angry. She claimed that she had been in the business for 15 years, but I have no idea how. I have never felt so unattractive and sensitive. I later went to Mitchell's Salon in Kenwood where they were equally appalled at my experience with Allusions. They did a beautiful job in 10 minutes giving me an idea of what they could do with extensions and a touch of root spray. I left there feeling beautiful and so excited about my hair for my wedding day. DO NOT waste your time with this place. I'm sure it costs a fortune and there are others like it that would be better to work with I'm sure.
I traveled back to Allusions and the owner respected the frustration of my situation. I was ready to "closet/shelf" it. She was wonderful! She instructed Susan to replace it with one by the same manufacturer. How wonderful and kind was that!
My experiences at Allusions have been extremely informative as well very friendly! I look forward to going back!
After a few weeks I found one piece (band area) gave me a headache which after a number of corrective attempts (by Allusions), was not wearable, for me.
I must, with all this happiness and praise, mention one significant negative fact.
I purchased two beautiful wigs. My less than perfect natural hair, after experiencing an all too familiar DX and therapy, was thin and needy. I visited Allusions not thinking anything could make me feel good about my hair again. Wrong! I was reduced to tears of happiness with what they did for my self esteem in a short hour!
You may ask why I'm only now speaking of this, because today I received a request to "rate and review", so,...I am.
If you read my previous review, I have to say I was not happy with the product initially, but Jeanne has called me back and addressed many of my concerns. I was upset by some feedback I did get about the process. She was very reasonable and willing to work with me. She is allowing me the time to decide regarding the best solution to my dissatisfaction and this was appreciated. She explained the contract to me which I obviously did not fully understand. This was also helpful. I am feeling alleviated because my customer service issues are being addressed. I may not have handled things to the best of my abilities either. Some of my responses were driven by emotions.
I have so much praise for Allusions of Montgomery Rd. in Cinti, Ohio.
Remembering how infrequently I wear either wig (once or on rare ccasions, twice a week) I thought it a reasonable expectation that they would last for years.
With wigs in hand, I traveled to Allusions knowing they could correct or advise me. I thought that even a restyling of the bangs might do the trick. Whatever,...I was confident all would be addressed, after all, they were not even or just, a year old and worn sparingly.
I could not and still cannot rave enough about 90% of all that Allusions represents.
I won't/can't forget what I was told because only at that time $1900 seemed costly, "...wigs usually last a year..". So, there was no "fix" and I went my way.
Allusions is a US Hair Care Studio based in Cincinnati, Ohio. Allusions is located at 9200 Montgomery Rd Suite 5B, Cincinnati, OH 45242, USA.
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