Beware LLB is going through some sort of IT changes that can / will make your experience miserable. I tried to order several items online that never shipped. I found it hard if not impossible to access my account to check status. I called CS and used email with my issues and seem to get varied answers. Watch your credit accounts for bogus charges from LLB. I hate to say it but LLB has gone the way of many others. I will at some point try them again but not until after the holidays. Revised 10/19 I have since tried the online order process again and this time it worked. Two more stars added as a result.
Friendly & helpful employees! One fellow in particular, Patrick patiently helped me find the right fit with hiking boots for over an hour and half! He really listened to my concerns about fit and even conferred with coworkers to present the best choices for me. I ended up buying a pair of hiking boots, socks and trail shoes- no pressure at all from Patrick just really awesome service. What a great customer service experience from someone who went above and beyond.
Attempted to exchange several items and apologized for the amount to the associate right of the bay. I got the impression from him that I wasn't trustworthy even after providing all information requested. I felt so uncomfortable with the encounter that I left the store with my items . I will be returning the items via mail order instead. It's disappointing the a loyal LL Bean customer who has spent literately thousands of dollars with company is treated so poorly by this retail location.
This comment is for LLBEAN Corporate. Why can't I buy WOMEN'S Cresta lined pants? Why only in men's? If my husband and are doing the same actvity, why can't I be properly outfitted?
Terrific experience! Quality product, professional service. Will definitely return.
L L Bean is a US Clothing Store based in Cincinnati, Ohio. L L Bean is located at 5901 E Galbraith Rd Suite 110, Cincinnati, OH 45236, USA.
Please contact with L L Bean using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find L L Bean opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Clothing Store in Cincinnati