I've made my last purchase at express. Purchased a coat and wore it out a couple nights. Was freezing - decided to return it, admitted I had worn it and lady immediately said "if it's been worn I can't take a return" wow. Too bad for express, we have a large family with large income and have shopped at express considerably over the years. Clothing is such an easy item to purchase from competitor unlike many other purchases. I would never recommend a purchase from a company that gives customer a hard time when returning, especially a store that is not considered a discount-bargain store. Walmart has easier returns. No I won't be going to Walmart but won't spend another dime in express, just because of the treatment.
Turns out, the woman who checked us out forgot to remove some of the security devices so after they verified that we did in fact pay, they apologized and removed the security devices.
Other than it being a bit embarrassing, the service and rest of the experience was fine.
Associates are always friendly and helpful . I enjoy coming back to this location and love their clothes. Amazing quality for the price.
Way better selection than other Express stores in Cinci! Helpful associates and wide size selection.
I use to love Express, sadly my visit on Saturday was AWFUL, the clothes were a mess everywhere and the few clothes I did find. The first pair of jeans I tried on had the security tag on by just the nail.. As I was putting on the jeans it sliced my fingers. Didn't want to try anything on incase of bleeding, went to the front desk to tell a sales person there. He didn't care at all, said thanks and took the jeans. No sorry, are you okay, and went to place them on the self no tag or see if any damage. Can't trust express anymore.
Normally have a good experience but this past trip we were stopped and searched outside the store.
Express is a US Clothing Store based in Cincinnati, Ohio. Express is located at 7875 Montgomery Rd, Cincinnati, OH 45236, USA.
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