My money was stolen by the Hertz company-to date they owe me a huge $200.00. In May, I called this location and asked if I was able to rent a car online using my debit card although I was under the age of 25 and I was told yes as long as I had a credit card that they could put the damage deposit on when I picked up the car. So, I booked my car online and they charged my debit card the $200 rental right away-no big deal. Fast forward to 3 weeks later whenever I go to pick up my rental car and of course they would not give it to me. The representative told me I had been previously misinformed and I would have to charge the total amount to my credit card (the cost of rental and deposit) because I was under the age of 25. She said I would get the other $200 back on my debit card no problem after I filed a claim with billing. I allowed them to charge my credit card the full amount and I didn't think anything of it. That same day that I picked up the car, I called billing and filed my first claim to get my money back. The billing department said it would be 7 to 10 business days before I got my money back in my account. Well, guess what? It is August and I still don't have my money back. I have filed several claims with billing and nothing has happened. I spoke with one representative and he said he was going to put me on some type of list where a manager called you back in 24 hours. Spoiler, the manager never did return my phone call. Hertz please find a way to fix this problem or I will continue spreading the word about how awful you guys have treated me and bullied me. I want my money back!
My Hertz experience was great! You can't beat their rates! The staff was flexible and accommodating to my situation and needs. My insurance provided for some of rental car expenses and when I needed to extend the rental on my own dime, the transition was seamless. Thanks Guys!
Eastgate - They still money. Be careful with hertz..They charged me one day extra, NO DISCOUNT, and some strange charge $24. Tomorrow I going to fu... them
The guy that works there was horrible I was there at 9am to pick up my full size car he makes me go get my other debit card for no reason then gave my car away when I got back knowing I was in a hurry then he didn't apologize just watched me cry with my 3kids another employee at least said we have a tiny car so I smashed my kids in for 14 hours they charged me same price as my full size car was supposed to be. I've never been treated so horribly and corporate tells me this guy has tons of complaints but why does he still work there? Don't go here. Plus I am AAA premiere member and booked this on AAA.
Small Independent business with very good staff. Fast Efficient Service with great energy efficient car. Very good honest up front pricing. 5 Stars on all aspects. My favorite rental place.
Hertz is a US Car Rental based in Cincinnati, Ohio. Hertz is located at 620 Rust Ln, Cincinnati, OH 45244, USA.
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