This place was horrible. The customer service was very bad and the teller Alexis was very disrespectful. She seamed annoyed with the fact we that we needed help. There is more tellers than customers in the bank so why is the wait so long. Would not recommend this place to anyone.
Alexis was very helpful and encouraging to try and help me straighten my issue out (even over the holidays).
The also told us "other banks don't allow deposit at the atm" the one in harrison does. It's a real shame there must be such diffrent experience at each bank.
Would I come here again?
I've been with this bank for 16 years and through all their transitions. I recently had an incident with my mortgage company withdrawing multiple payments and overdrawing my account by hundreds + OD fees.
My father died and they made me come in 3 different times and jump through loop after loop without telling me any important info. After having to get his employer to verify the information we gave, they finally let me get into the account. Only to find that there was 35$ in it, I had to spend my time to deal with this when they just could have told me what was the deal. It's not like I didn't have enough verified information to prove it, they just like wasting time. Secondly, there were 3 tellers and just me in line, yet it was still a 20 minuet wait. Terrible. And also the teller "Alexis" gave off a very hostile atmosphere. I don't know what I did to piss her off, but she really gave me a hard time.
0/10, would not come again.
Other mainsource locations have this feature and a exstremely advanced atm this one is missing one of the 2 features of a bank.
Does not let you deposit money into the atm.
My mattes makes a better bank
Mainsource Bank is a US Bank based in Cincinnati, Ohio. Mainsource Bank is located at 1100 W Kemper Rd, Cincinnati, OH 45240, USA.
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