"Well your dealership doesn't work here. Sorry"
I been using these guys for 24 years. They are my go to place for lock changes and replacement or new keys.
"No, my dealership said you had blanks on hand for my specific bike"
Did a good job on re-keying the locks I brought in, though good thing I wasn't in a big hurry. It was the day before the Fourth of July and they definitely were busy, but they told me it would be about an hour or 90 minutes, and then they added on another 1-2 hours after that...and then I heard nothing more the rest of the day. I finally got a call late morning on the 5th. Again, perhaps they were overwhelmed with business, though the lady with the dark hair and glasses did seem a bit unfriendly and mildly agitated that I was asking for an update. I would probably work with them one more time during a non-holiday time of the year.
Seriously? No empathy. No help. Act like you care about your customers.
"You'll have to find another locksmith"
Starts to grind and stops, "Nope, this key is too short". Hands key back and says " Sorry, can't do it"
Compete ripoff. Did a 5 min repair, and I got a $160 bill.
"Well, yeah we have a lot of blanks"
Waste of time, waste of gas, waste of effort.
"I was told you have blanks"
My motorcycle key is a little worse for the wear, do I called my dealer about making a replacement. They don't make keys on premises, so he sent me here. Dealership said "they have blanks on hand for your bike. I send all my customers there." Get there and hand my key to the woman behind the counter and she says "I'm not going to guarantee this because it's bent and starting to crack." "That's why I'm getting the replacement." "Well, I'll try"
I'll be calling my dealership and making sure they no longer recommend you.
If you can go somewhere else for a spare, do so.
Will never take my business to that place again, came by to make a key for file cabinet by code took them 20 min to figure out if they can do it although i had lock and key with me and after that they tell me i need to leave it there and cant even tell me when it will be ready but not today for sure, 3 min job btw, took it to shop downtown got it done in 5 min. It was obvious they were not interested in giving me service for whatever reason therefore i will not use this company
Rude rude rude!
"Do you have a recommendation of where to go?"
Fortress Safe And Lock is a US Locksmith based in Cincinnati, Ohio. Fortress Safe And Lock is located at 336 Northland Blvd, Cincinnati, OH 45246, USA.
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